Careers

Calibration Technician

Sales Application Engineer

Sales Support Engineer

Coatings and Materials Engineer

 


CALIBRATION TECHNICIAN

FUNCTION: OPERATIONS

The Calibration Technician is responsible for performing reflectance and transmittance calibrations and measurements of standard products in a laboratory environment, and ensuring that products meet required quality standards as well as all specifications and customer expectations.

Essential Job Functions

 

  • Sets up test equipment and conducts measurements on performance and reliability of product
  • Carefully follows established calibration procedures
  • Carefully follows established test procedures
  • Analyzes and converts test data, reports results, and evaluates data against pass/fail criteria
  • Performs preventative maintenance of test apparatus and peripheral equipment
  • Other duties as assigned

 

General Requirements:

  • Associates degree or diploma in a technical discipline preferred but not required.  A minimum of 2 years experience in a related field preferred. 
  • Strong interpersonal skills and professional demeanor to deal with internal and external contacts.
  • Excellent written and oral communication skills.
  • Detail oriented with ability to work effectively in a multitask environment under deadlines.  Must work independently and show initiative.
  • Proficiency in a variety of computer software including the use of spreadsheets, databases, graphs and word processing.
  • Knowledge of arithmetic, algebra, geometry, and their applications.
  • Disassembles and reassembles instruments and equipment, using hand tools, and inspects instruments and equipment for defects.
  • Ability to effectively perform the entire above mentioned essential job functions.

SALES APPLICATION ENGINEER

FUNCTION: SALES

Summary: The Sales Application Engineer provides customers and Labsphere sales managers with critical pre-sales and post-sales technical support.  As a key member of the Sales Engineering Group you provide technical and product expertise internally and in-the-field, both at customer sites and at marketing events.

As a Sales Application Engineer you will develop a deep understanding of the science and engineering behind Labsphere products.  As a technical liaison you are expected to know the customer, their applications and history with Labsphere products.  You will become a valuable resource to Labsphere regional sales managers to achieve sales growth plans and increase market share.  Your role will include:

  • Internal Sales Support – in this role you will become the internal customer advocate and assist customers with pre-sales and post-sales phone and email support.  Pre-sales you will develop Statements of Work (SOWs), pricing and quotes.  Your post-sales support mission is to quickly resolve technical issues and to provide the necessary information to customers and sales managers.
  • External Sales Support – in this role you will become the customer technical liaison and your mission is to develop a deep technical understanding of customer needs and applications.  You are expected to travel to customer sites supporting sales managers with pre-sales activities (technical presentations, demos, etc.).  Post-sales you are helping with system installations and performing training at customer sites.
  • Marketing Support – Armed with technical expertise and a deep customer understanding you will provide critical support of Labsphere’s marketing events such as tradeshows and workshops.  You will be expected to assist with equipment setup and teardown, and during the event you will provide technical support of the marketing and sales teams.

The Sales Application Engineer will take the lead or support both commercial tasks with sales and technical task with Engineering in the following areas:

Pre-Sales Internal       

  • Quotes: take the lead on component and small custom quotes, supporting sales managers on more complex quotes
  • SOWs/Cost Sheet: take the lead on simple SoWs/Cost Sheets, support Engineering on the more complex SoWs/Cost Sheets
  • Technical Support: take the lead with Engineering in support

Pre-Sales External      

  • Customer meetings: take the lead on technical presentation and demos, general support of Sales with technical details
  • Tradeshows: take the lead on setup, teardown and support Sales and Marketing during the event

Post-Sales Internal     

  • Customer Support: take the lead, with sales managers in support, on the more commercial support tasks
  • Technical Support: take the lead, with Engineering in support, on the more technical tasks

Post-Sales External    

  • Installations: take the lead, with Engineering in support
  • Training: take the lead, with Engineering in support
  • Calibration: take the lead on simple calibrations, support Engineering with the more complex calibration
  • Troubleshooting: take the lead, with Engineering in support

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform the above tasks satisfactorily and want to be a part of a dynamic fast-moving sales support team.  The successful candidate must also have:

  • 2-5 years technical experience with a strong interest in helping customers
  • Interest in complimenting your strong technical skills with commercial and customer-facing skills
  • Experience in one or more of the following markets: Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser
  • College Degree (4 year).  Technical degree as described below
  • Demonstrated superior interpersonal skills with excellent verbal and written communications
  • High energy level and goal/results oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Availability to occasionally travel 25% with trips up to five days

EDUCATION:

B.S. in Physics, Chemistry, Material Science or Engineering from four-year College or University. 


SALES SUPPORT ENGINEER

FUNCTION: SALES

Summary: The Sales Support Engineer is responsible for enhancing our customers’ total Labsphere experience by providing responsive pre-sales and post-sales support to customer inquiries, requests for information and requests for a quotation.

Role:

The Sales Support Engineer provides critical internal sales support to Labsphere’s customers and sales managers.  In this role you will develop a deep understanding of Labsphere customers, products and internal procedures.  You will take the lead in resolving customer inquiries, triaging customer issues and providing timely responses for quotes of standard products and services.

Your sales support role will focus on:

  • Information and Updates – with a thorough understanding of Labsphere products and customers you will provide existing customers with the timely resolution of requests for information, such as customer order history, product information, software updates, schedules and shipping updates.  
  • Issue Resolution – in this role you will quickly triage customer phone calls and emails and provide direct resolution of the issue or coordinate the transfer to internal engineering or sales resources.
  • Quotes – your pre-sales mission is to take the lead in the preparation of technical requirements and quotes for Labsphere standard products and services.  In this role you will develop detailed understanding of the application of Labsphere products, ensuring that the quoted products meet customer requirements.

 

Responsibilities:

The Sales Support Engineer will take the lead or support both commercial tasks with sales and technical task with Engineering in the following areas:

Pre-Sales           

  • Quotes: take the lead on Fast-Track, catalog and service quotes, support engineering and sales resources on the more complex quotes
  • SoWs/Cost Sheet: take the lead on Statements of Work (SOWs) and quoting for Labsphere standard reflectance products, support engineering and sales resources on the more complex opportunities

Post-Sales         

  • Customer Support: take the lead, with sales managers in support, on the more commercial support tasks
  • Technical Support: take the lead, with Engineering in support, on the more technical tasks
  • Troubleshooting: take the lead in the triage of customer issues, determining the correct support, engineering or sales resource to address the customer’s issue

QUALIFICATIONS:

  • 0-4 years technical experience with a strong interest in helping customers
  • Interest in complimenting your technical skills with commercial and customer-facing skills
  • Experience in a technical field such as Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser is a plus
  • College Degree (4 year).  Technical degree desired (see below)
  • Demonstrated superior interpersonal skills with excellent verbal and written communications
  • High energy level and goal/results oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Availability to occasionally travel 25% with trips up to five days

EDUCATION:

B.S. in Physics, Chemistry, Material Science or Engineering from four-year College or University.


COATINGS AND MATERIALS ENGINEER

FUNCTION: ENGINEERING

Summary: Are you ready to develop the next generation of optical coatings and materials for a wide range of applications and emerging industries? Join Labsphere in this role which offers the chance to develop products, processes, and your own laboratory and team.

Role: In this role, the candidate will develop and define the manufacturing process and the application procedure of the coatings and materials which will result in consistent, high-yield products. The candidate should be driven to continuous improvement in performance, efficiency, and cost reduction, while maintaining world-class quality in the products. This role requires a high degree of hands-on testing and development work, and interaction with the manufacturing technicians and testing staff.

Qualifications: This position requires a creative thinker with a positive, can-do attitude that constantly drives to understand the performance of the materials and develop new materials for advanced applications.This position requires 5+ years of engineering experience, developing materials and the associated production and application processes. The ideal candidate will be self-motivated to develop a deep understanding of the performance of reflective coatings including PTFE and BaSO4 based materials. An understanding of materials science, materials processing, process engineering, and/or chemistry is needed to be able to modify and create the chemical constituents required to produce a series of reflective coatings with predictable properties.

Education: BS/MS/PhD in Engineering, Physics, Materials Science, Chemistry

 

Labsphere is a world-leading photonics and light measurement company with a rich 39-year history.  We have a strong and diverse team at our headquarters in New Hampshire as well as our remote locations which include Europe and Asia.  Labsphere is always seeking new members for our team.  If you have specific skills and attributes that you feel would be a good fit with what we do, please send your resume to jobs@labsphere.com  

Labsphere, Inc., is a subsidiary of Halma p.l.c..  Great Career Opportunities at Halma

We offer competitive wages, career advancement opportunities, and great benefits for our employees, including medical/dental/vision, group life, short- and long-term disability insurance, tuition reimbursement, and 401(k) retirement plan with company match. Labsphere, Inc. is an equal opportunity employer.

For immediate consideration for available opportunities, please send your resume to Darlene Delano

jobs@labsphere.com

Human Resources
Labsphere, Inc.
231 Shaker Street
P.O. Box 70
North Sutton, NH 03260