Careers

Optical Systems Applications Engineer

Sales Support Engineer

Southwest Regional Sales Manager


OPTICAL SYSTEMS APPLICATIONS ENGINEER

FUNCTION: ENGINEERING

If you thrive on expanding your knowledge base, applying the latest technology, solving problems, driving projects to completion with execution excellence, and being a key contributor to Labsphere’s growth, then we’d like to speak with you.

The Labsphere Optical Systems Application Engineer is responsible for working with the sales team on defining system designs and requirements from customer requests. This involves communication regarding technical capabilities & limitations, prioritization of requirements, and schedule demands for custom light-metrology solutions. This position requires the ability to speak technically at a range of levels from novice to expert, and most importantly, the ability to listen. Being able to extract the right information with the right questions to fully understand the customer’s needs is essential.

Beyond customer interaction, the Applications Engineer relays those requirements to the internal design team and provides a clear description of the system to be built, with cost and schedule estimates. Specific attention is made to creating a holistic system that performs according to the customer use case.

Additional duties include optical system design, thermal analysis, laboratory measurements, and customer training/installations. The applications span the gamut of light measurement applications (LEDs, lasers, OLEDs, plasma sources), remote sensing uniform source systems (UV/VIS/NIR), material reflectance, integrating sphere design, spectrometer and sensor analysis, and imaging device analysis. Experience with Zemax, Tracepro, Matlab, and other software/analysis tools a plus.

This position is a key component in a very dynamic, fast-paced, and challenging environment and a great next step for your engineering career.  


SALES SUPPORT ENGINEER (2 OPENINGS)

FUNCTION: SALES

Summary: The Sales Support Engineer is responsible for enhancing our customers total Labsphere experience, assisting Regional and OEM sales managers in achieving sales growth plans and increased market share targets, and ensuring that the Voice of the Customer (VoC) is effectively communicated to all organizations within the factory.  

Role:

The Sales Support Engineer provides critical sales support to Labsphere’s customers and both Regional and OEM sales managers.  As a technical liaison you are expected to get to know the customer, their applications, and become an internal customer advocate.  You will directly support the customers both at Labsphere headquarters and in the field.  Your role will include:

  • Internal Sales Support – in this role you will become the internal customer advocate and assist customers with pre-sales and post-sales phone and email support.  Pre-sales you will also support sales managers in the preparation of quotes and proposals.  Your post-sales support mission is to quickly resolve issues and provide the necessary information to the customer and to sales managers.
  • External Sales Support – in this role you will become the customer technical liaison and your mission is to develop a deep technical understanding of customer needs and applications.  You are expected to travel to customer sites supporting sales managers with pre-sales activities such as technical presentations and demos.  Post-sales you are helping with system installations and performing training at customer sites.
  • Marketing Support – With your technical expertise and deep customer understanding you will provide critical support of Labsphere’s marketing events such as tradeshows and workshops.  You will be expected to assist with equipment setup and teardown, and during the event you will provide technical support of the marketing and sales teams.

Responsibilities:

The Sales Support Engineer will take the lead or support both commercial tasks with sales and technical task with Engineering in the following areas:

Pre-Sales Internal       

  • Quotes: take the lead on simple quotes, support sales mangers on the more complex quotes
  • SoWs/Cost Sheet: take the lead on simple SoWs/Cost Sheets, support Engineering on the more complex SoWs/Cost Sheets
  • Technical Support: take the lead with Engineering in support

Pre-Sales External      

  • Customer meetings: take the lead on technical presentation and demos, general support of Sales with technical details
  • Tradeshows  take the lead on setup, teardown and support Sales and Marketing during the event

Post-Sales Internal     

  • Customer Support: take the lead, with sales manages in support, on the more commercial support tasks
  • Technical Support: take the lead, with Engineering in support, on the more technical tasks

Post-Sales External    

  • Installations: take the lead, with Engineering in support
  • Training: take the lead, with Engineering in support
  • Calibration: take the lead on simple calibrations, support Engineering with the more complex calibration
  • Troubleshooting: take the lead, with Engineering in support

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform the tasks satisfactorily and want to be a part of a dynamic fast-moving sales support team.  The successful candidate must have:

  • 0-3 years technical experience with a strong interest in helping customers
  • Interest in complimenting your strong technical skills with commercial and customer-facing skills
  • Experience in one or more of the following markets: Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser
  • College Degree (4 year).  Technical degree desired (see below)
  • Demonstrated superior interpersonal skills with excellent verbal and written communications
  • High energy level and goal/results oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Availability to occasionally travel 25% with trips up to five days

EDUCATION:

Bachelor's degree from four-year College or University.  B.S. with major in Physics, Chemistry, Material Science or Engineering may be helpful.

COMPENSATION:

Position qualifies for a base + variable (commission) salary structure.


SOUTHWEST REGIONAL SALES MANAGER

FUNCTION: SALES

Summary: The Southwest Regional Sales Manager is responsible for achieving successful sales growth and increased market share in the assigned Southwest territory, which includes Texas, Arizona, New Mexico, Utah and Colorado. In this position you will execute Labsphere’s marketing and strategic sales plans by working closely with customers and prospects to define solutions with a strong value proposition. The successful candidate is a US citizen, is familiar with aerospace and/or defense markets and:

  • Has a proven track record in meeting or exceeding sales targets
  • 3-7 years’ experience in lead generation and sales execution of high-tech or laboratory equipment and solutions
  • Accomplished at forecasting, meeting sales targets and Salesforce.com
  • Comfortable finding new opportunities and developing new relationships
  • Skilled at account management and penetrating key accounts
  • Enjoys learning customer applications and working with internal groups to document technical requirements and to deliver product proposals

Essential Job Functions:

  • Grow territory sales by prospecting, following up on sales leads, researching new customers, sales execution, and managing existing accounts
  • Meet or exceed targeted booking/sales quotas on a monthly, quarterly and annual basis per Labsphere’s domestic sales plan
  • Maintain booking forecast within Salesforce that achieves 90% accuracy 10 out of 12 months
  • Account and Territory Management to ensure growth of assigned accounts within region and to penetrate/develop new OEM Business within Labsphere’s targeted markets
  • Travel throughout assigned territory to customer and prospect customer sites about 50% of the time to ensure existing and prospect customers are served
  • Display or demonstrate products, using samples or catalog, and emphasize salable features, product advantages and benefits
  • Communicate on a high technical and business level with customers to identify specific needs and solutions that Labsphere can offer
  • Develop sufficient product and technical knowledge to determine product fit, help generate Statements of Work (SOWs) and to communicate customer’s application and requirements internally
  • As necessary, communicate with internal departments for support and assistance to better service existing accounts and close new business
  • Prepare, and submit, as required: reports of business transactions, trips, and expenses

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The individual in this position must have:

  • 3-7 years highly successful outside sales experience needed, to one or more of the following markets: Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser
  • B.S. degree in Physics, Chemistry, Material Science or Engineering
  • Demonstrated superior interpersonal, sales, and negotiation skills
  • High energy level
  • Goal- and results-oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Strong desire to travel and achieve
  • US Citizen preferred

Education:

Preferred Bachelor degree (B. S.) from a four-year College or university with major in Physics, Chemistry, Material Science or Engineering.


 

Labsphere is a world leading photonics and light measurement company with a rich 39 year history.  We have a strong and diverse team at our headquarters in New Hampshire as well as our remote locations which include Europe and Asia.  Labsphere is always seeking new members for our team.  If you have specific skills and attributes that you feel would be a good fit with what we do, please send your resume to jobs@labsphere.com  

Labsphere, Inc., is a subsidiary of Halma p.l.c..  Great Career Opportunities at Halma

Labsphere is located in the beautiful Lake Sunapee region of New Hampshire, midway between the capital city of Concord and the academic hub of Dartmouth College. Our modern facility provides a unique quality of life where both winter and summer activities abound. Our location is also convenient, with easy access the Seacoast Region, the White Mountains, and Boston.

We offer competitive wages, career advancement opportunities, and great benefits for our employees, including: medical/dental/vision, group life, short- and long-term disability insurance, tuition reimbursement, and 401(k) retirement plan with company match. Labsphere, Inc. is an equal opportunity employer.

For immediate consideration for available opportunities, please send your resume to Darlene Delano

jobs@labsphere.com

Human Resources
Labsphere, Inc.
231 Shaker Street
P.O. Box 70
North Sutton, NH 03260