Find work that ILLUMINATES you

Come work for a growing, innovative, fast-paced company

Labsphere is a world-leading photonics and light measurement company with a rich 40+ year history.  We have a strong and diverse team at our headquarters in New Hampshire as well as our remote offices in the US, Europe and Asia. 

Read below some of our employees’ comments from our 2021 Engagement Survey.

Labsphere is always seeking new members for our team.  If you have specific skills and attributes that you feel would be a good fit with what we do, please send your resume to jobs@labsphere.com  

  • Small company atmosphere with large parent company support.
  • Exciting and broad-based technology applications including consumer electronics,
    autonomous vehicles, earth observing imagers and more.
  • Excellent cross-functional cooperation between departments.
  • Corporate headquarters located in the beautiful Lake Sunapee region.

Your feedback is valued

We have the ability to take ownership and responsibility of tasks…We have the independence and there is trust in employees to get their work done… I love that I’ve had the opportunity to implement my ideas in our business…Our company provides the freedom to do my work…I can be innovative, decisive, self confident and at the same time accountable about my actions.

Inclusive and Diverse

Labsphere has a positive culture and I enjoy collaborating/working with my colleagues…The team is like family…Labsphere has a strong brand and is a respected company which makes you proud to work here…Leadership is authentic and not autocratic…There are equal opportunities for all employees…The working environment is nice and very friendly.

Get exposure to new technologies

Our work contributes to meaningful science and positive global change…I enjoy the innovation and cooperation with my peers…Thanks to the extremely wide range of products we manufacture and sell, we get to deal with different customers involved in different applications, and that is something very valuable.

Open Positions

Don’t see a position that’s right for you? We’re always looking for talented people to join the team. If you think you’d be a good fit, reach out to us.

Find Works that excites you. Apply to jobs@labsphere.com

Technical Customer Support Specialist

Summary: The Technical Customer Support Specialist provides support to Labsphere customers and the sales team. As a key member of the sales team, you will strive to create the best customer experience possible by quickly resolving customer issues and providing technical expertise on Labsphere products and technologies.

Role:

As a Technical Customer Support Specialist, you will provide critical sales and technical support through a deep understanding of Labsphere products, assisting customers in the diagnosis and resolution of product issues. You will also become a valuable resource to Labsphere global sales team as you develop strong customer relationships. In this role you will be an internal customer advocate by driving resolution of pre-sales and post-sales tasks:

· Pre-sales Support: assist customers and the sales team with your knowledge of our products and of customer applications and needs.

· Post-sales Support: your mission is to quickly triage customer issues and drive to a successful completion, either as the lead or in support of Labsphere engineering and operations groups.

Responsibilities:

The Technical Customer Support Specialist is responsible for sales support tasks and coordinating technical tasks with Labsphere engineering and operation groups in the following areas:

Pre-Sales

  • Technical Support: triage support requests to appropriate engineering and operations support personnel
  • Information Requests: provide customers with the necessary product information and documentation to allow for informed an educated purchasing decision
  • New Sales: develop and triage new sales opportunities which come in through the sales phone line, website, or email
  • Quotes: take the lead on component and small custom quotes, and support engineering and sales managers on more complex quotes

Post-Sales

  • Equipment Service: coordinate logistical support for customers in need of servicing of existing equipment
  • Support Tasks: take the lead on sales support tasks and triage/support technical support tasks coordinating with the engineering and operations groups
  • Support Cases: triage and coordinate the resolution of customer issues/cases to a successful resolution
  • Startup Assistance: improve the customer’s post-sale experience by assisting with first time set-up, training and use of Labsphere products
  • Product Documentation: provide customers with necessary documentation to allow for proper use of Labsphere products

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the above tasks satisfactorily and want to be a part of a dynamic fast-moving sales support team. The successful candidate must also have:

  • 1-3 years technical experience with a strong interest in helping customers
  • Interest in complimenting your strong technical skills with commercial and customer-facing skills
  • Experience in one or more of the following markets: Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser
  • Demonstrated superior interpersonal skills with excellent phone, verbal and written communications
  • High energy level and goal/results oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude

EDUCATION:

Technical degree with a concentration in science or engineering from a technical school, college or university is preferred.

COMPENSATION:

Position qualifies for a base + variable (commission) salary structure.

Financial Analyst

We are now hiring a talented Financial Analyst to join the Labsphere team. If you’re eager for your next challenge, Labsphere is a great place to grow your career.

In this role, you will consolidate and analyze financial data in relation to Labsphere’s goals and financial standing; provide creative alternatives and recommendations to reduce costs and improve financial performance; and assemble and summarize data into structured and sophisticated reports on financial status and risks.

Responsibilities for Financial Analyst

  • Provide analytical, forecasting, reporting, and project support to senior management
  • Produce monthly reports, which include key metrics, financial results, and variance reporting
  • Identify opportunities for performance improvement across the organization
  • Develop models that assist with decision-making
  • Work cross-functionally with various departments (marketing, operations, sales)

Qualifications for Financial Analyst

  • Bachelor’s degree in Finance, Accounting, or related field
  • 2-4 years of relevant experience in corporate finance, financial planning & analysis, investment banking, audit, or other related fields
  • Comprehensive working knowledge of Excel and financial modeling
  • Excellent analytical, decision-making, and problem-solving skills
  • Attention to accuracy and detail required
  • Power BI experience or ability to learn
  • Power Apps and Power Automate experience or ability to learn

Soft skills you need to be or have:

  • Highly motivated
  • Detail oriented, with focus on accurate reporting
  • Action oriented
  • Self-Starter
  • Goal oriented
  • Dynamic, results oriented problem solver
  • Excellent written and verbal communication skills
  • Analytical mindset
  • Critical thinker
  • Highly organized and able to manage and prioritize multiple requests
  • Accountability and ownership mindset

Key Account Manager

Summary: The Key Account Manager is responsible for sales growth and increased market share in key accounts that require Labsphere instruments and solutions for their high-tech products. In this position you will develop and execute key account plans by working closely with the customer to define solutions based on Labsphere’s test products. This position reports to the VP of Sales and is based in the San Francisco Bay Area, with occasional travel to customer overseas manufacturing sites. 

The successful candidate will have:

  • Proven track record of account management and meeting sales targets with 5-10 years’ experience in selling high-tech instruments and solutions
  • Accomplished in developing account plans based on a strong understanding of the key accounts’ organizational structure, decision makers, new product development plans and buying needs and processes  
  • Comfortable developing new relationships from technologist to manufacturing engineer to c-level executive
  • Experience with visible and infrared light-based technologies used in camera and time-of-flight applications for consumer products, automotive and/or defense/aerospace markets
  • Accomplished at forecasting and with online CRM systems like Salesforce

Essential Job Functions:

  • Further penetrate existing key accounts by expanding Labsphere’s test instruments and solutions footprint into new and existing programs
  • Develop new key accounts within Labsphere’s consumer products, automotive and defense/aerospace markets
  • Overseas travel, primarily to Asia, to support key account manufacturers
  • Maintain booking forecast within Salesforce that achieves 90% accuracy 10 out of 12 months
  • Communicate on a high technical and business level with customers at multiple levels to identify specific needs and solutions that Labsphere can offer
  • Develop sufficient product and technical knowledge to determine product fit, internally communicate customer’s applications and requirements, and assist in generating a Statements of Work (SOW)
  • Map the customer’s organization and as necessary, coordinate internal departments for support and assistance to better service key accounts and close new business
  • Prepare, and submit, as required: reports of business transactions, trips, and expenses

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The individual in this position must have:

  • 5-10 years highly successful outside sales account management experience
  • Familiar with optics, visible and infrared light, and laser technologies used in camera and time-of-flight sensors
  • Demonstrated superior interpersonal, sales, and negotiation skills
  • High energy, goals and results oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Strong desire to travel and achieve

Education:

Preferred Bachelor degree (B. S.) from a four-year College or university with major in Engineering.  Specific areas within engineering include Mechanical, Electrical, Physics, or Material Science.

Coaters / Maskers (full and part time, all shifts)

First shift works 5 days a week, 8 hour shifts.

Second shift works 4 10 hour days, Mon-Thur. Enjoy long weekends and less commuting time and costs. Opportunities for overtime.

Essential Job Functions, Duties, and Responsibilities

  • Prepare/mask surfaces for sandblasting and coating per written procedures
  • Remove masking and coating as per drawings or instructions
  • Follow work schedule per the Coating Lead’s instructions
  • Inspect work while performing these processes to insure quality
  • Operate sandblaster per instructions provided
  • Prepare and package reflectance coatings per manufacturing procedures
  • Inspect and package product for shipment to customer
  • Accurately report time worked and completed via paperless system

General Requirements:

  • High school diploma or equivalent
  • Strong interpersonal skills and professional demeanor to deal with internal and external contacts.
  • Excellent written and oral communication skills.
  • Strong organizational and time management skills.  Ability to work effectively in a multitask environment under deadlines.  Must work independently and show initiative.
  • Proven ability to meet challenges that lie beyond the current position description and learn to solve problems creatively.
  • Proficiency in a variety of computer software including the use of spreadsheets, databases, graphs and word processing.
  • Actively Participate in Labsphere continuous improvement program.
  • Maintain personal and common work space housekeeping at an acceptable level.
  • Ability to effectively perform all of the above mentioned essential job functions.

Machinists (all shifts)

First shift works 5 days a week, 8 hour shifts.

Second shift works 4 10 hour days, Mon-Thur,. Enjoy long weekends and less commuting time and costs. Opportunities for overtime.

Looking for machinists to work with great products and equipment in a team environment.

The individual in this position is expected to be proficient or trainable in set-up, programming and operating machine tools specific to Labsphere’s machine shop to fabricate metallic and non-metallic parts in a team environment. It is expected that this individual will be capable of working without close supervision after training, able to prioritize own work to meet customer due dates and inspect own product output to ensure quality. The individual in this position must be able to manufacture parts from blueprints and/or CAD models.

  • Reads blueprints, sketches, drawings, manuals and specifications to determine dimensions and tolerances of finished part, sequence of operations, and setup and tooling requirements. Demonstrates basic set-up and thought process for sequence of operations.
  • Measures, marks, and scribes dimensions and reference points on material or work piece as guides for the lay out of subsequent machining.
  • Selects, aligns, and secures holding fixtures, cutting tools, attachments, accessories, and materials on machines such as mills, lathes, and/or any other Labsphere machine equipment.
  • Calculates and sets controls to regulate machining factors such as speed, feed, coolant flow, and depth and angle of cut, or enters commands to retrieve, input, or edit computerized machine control media.
  • Starts and observes machine operation to detect malfunctions or out-of-tolerance machining, and adjusts machine controls or control media as required.
  • Verifies conformance of finished work piece to specifications, using the appropriate measuring equipment. Understands how, or able to learn, to use optical comparator height gauge, sine plate, indicators, micrometers, verniers, depth mics, bore gauges, etc.
  • Verifies dimensions by using inspection equipment such as micrometers, verniers, gage pins pitch micrometers, etc.
  • Sets up and operates machine on test run to verify accuracy of machine settings. Updates program to latest revision for pre-programmed parts as needed.
  • Meets standard times on routers and reports to supervisor when deviating from standard time.
  • Reports to supervisor any conflict or problem that will interrupt the flow of work in the Machine Shop work environment.
  • Follows Labsphere’s safety policy in the machining area.
  • Confers with immediate supervisor or other machinists if supervisor is unavailable to resolve machining problems.
  • Employee will be required to use Labsphere’s paperless time keeping terminal to log tome against open work orders. The employee will also be required to job on and off at breaks as well as complete transactions to transfer part to inventory or out-plant.
  • Utilizing Labsphere’s continuous improvement process, employees will be required to contribute to the improvement of any and all machine shop processes.
  • The employee will be required to maintain good housekeeping, safety, and organizational habits. At the end of each work shift the employee is required to clean his/her machine and the immediate floor area around the machine. Employee will be required to clean on a rotating basis with other employees, other areas of the shop and machinery that are less susceptible to chip build-up but do require less frequent cleaning. (ex. cutoff saws) All community tooling should be placed back in its proper storage location for the next person’s use.
  • Other duties as assigned.

General Requirements (Education, Experience, Attributes of Successful Candidate)

  • High school diploma or equivalent. Associates degree from a Technical College preferred. Previous experience in a machine shop a plus.
  • Ability to work independently from a set of instructions.
  • Ability to effectively perform all of the above mentioned essential job functions.

Benefits

Health

UMR / United Healthcare HRA, HSA, PPO

Dental and Vision

Delta Dental and Eyemed vision

Parental Leave for Both Parents

14 weeks fully paid leave for men and women

Holidays, Vacation, Personal Days

Company Paid Life Insurance

Options to purchase spouse/child coverage

Company Paid Disability

Short and long term coverage, free to you

Fitness Benefit

Stay healthy, earn $$$

Incentives and Bonuses

Available for all employees at all levels

401K Matching & Profit Sharing

We contribute to your financial planning

Tuition Reimbursement

Develop your skills, we’ll pay

Flexible Hours

Balance your work/life responsibilities

Find Works that excites you. Apply to jobs@labsphere.com

It is especially helpful that the managers are very communicative with their own departments and make themselves available for questions or any additional training needed.

The company has a clear path on where they want to head and seem to be realistic with goals for the future of the company.

A spirit of collaboration when it comes to getting things done quickly and effectively. They have been the best people to work with in my entire career. And flexibility to work from home (even before the pandemic).

The best thing about the company is that it is comprised of a comprehensive team, good leadership, a clear vision and respect for the employees!