Customer Terms & Conditions


General: Unless otherwise agreed in writing, Labsphere, Inc. [“Labsphere”], Seller, sells its products exclusively on these terms and conditions, and these terms and conditions shall apply to all orders placed at any time. In the event of a conflict between these Terms and Conditions and any quotation or purchase order with conflicting terms, the Labsphere standard terms and conditions shall prevail. Labsphere terms and conditions supersede all other terms and conditions.

Prices: Unless otherwise agreed in writing, prices do not include the cost of freight or handling, or cost or charges for insurance or any production, sales, use, transfer, transportation, excise or other tax, tariffs, or custom duties.

Payment: Terms of payment, unless otherwise agreed in writing, are net 30 days from invoice date, in U.S. dollars. Labsphere reserves the right to charge interest on any unpaid balance at a rate of up to 1-1/2% per month (or the highest rate permitted by applicable laws, if lower) from the due date. Labsphere Custom Order terms of payment are thirty percent (30%) due at time of order acceptance, thirty percent (30%) due at time of shipment, balance due per agreed terms.

“Agreed To” or bilateral Milestone Payments relating to stand alone service offerings on custom orders i.e. “NRE”, “CDR” or Test Plans, “shipment of product” are considered final revenue events and are non-refundable upon achievement of milestone..  If CDR approval is required, Labsphere has the right to assume CDR is approved 7 days after receipt by customer.

All blanket purchase orders must be consumed in 12 months after receipt of order or will be subject to a cancelation charge. 

Taxes:All sales, use, excise, gross receipts, and other similar taxes are the responsibility of the Purchaser, and the Purchaser shall promptly pay or reimburse the Seller for payment of any such taxes on demand.

Shipment:: Delivery is ex works, i.e., risk of loss and title shall pass to Purchaser upon delivery of product to the carrier. Unless otherwise agreed in writing, prices do not include the cost of freight or handling, or cost or charges for insurance or any production, sales, use, transfer, transportation, letter of credit fee, excise or other tax, tariffs, or custom duties. Diversion contrary to U.S. law is prohibited.

Substitutions; Variations in Quantity; Cancellation: Orders accepted by Seller may not be cancelled or changed prior to shipment, except with written consent and upon payment of a cancellation charge. The cancellation charge for non-custom orders shall be ten percent (10%) for orders canceled more than thirty (30) days prior to shipment, and twenty-five percent (25%) for orders canceled less than thirty (30) days prior to shipment. Upon cancellation of a Labsphere Custom order, all amounts paid  or due prior to cancellation shall be retained by Labsphere as the cancellation fee. Pre-payments set in Payment section above are relinquished to Labsphere.  Warranty and Disclaimers: Seller warrants that product (equipment and materials) supplied hereunder shall, at the time of delivery to Purchaser conform to the published specifications of Seller and to be free from defects in material and workmanship under normal use and service.

Warranty: Seller’s sole obligation and liability under this warranty is limited to the repair or replacement at its factory, at Seller’s option, of any such product which proves defective within one year after the date of original shipment from Seller’s factory and is found to be defective in material or workmanship by Seller’s inspection.  Service and equipment repair warranty is for 30 days after service or repair and replacement parts warranty is for 90 days.

Any technical advice, information, suggestions, or recommendations given to Purchaser by Seller with respect to the product or the suitability or desirability of the product for any particular use or application are based solely on the general knowledge of Purchaser, are intended for information guidance only. Purchaser takes sole responsibility for the use and applications to which the product is put and shall conduct all testing and analysis necessary to validate the use and application to which Purchaser puts the product.

Returns: Return of products for replacement, credit or refund shall be at the sole discretion of Seller. All returns shall be subject to a twenty five percent (25%) restocking charge and Purchaser shall prepay all shipping charges, duties, taxes and fees. Prior to returning any product, Purchaser shall obtain a Return Material Authorization (RMA) number from Seller’s Customer Service Department and mark the outside of all packages with the RMA number.

Repeat Shipments: Repeated acceptances of orders does not imply any agreement on the part of Seller to continue the acceptance of orders in the future.

Price Variations: Seller shall have the right to increase contract prices to reflect any increase in costs arising after the date of any quotation as a result of: any alteration in or addition to Purchaser’s requirements; Purchaser’s instructions or lack of instructions; any interruptions, delays, overtime work, mistakes, alterations arising from the work of other contractors found to be outside agreed tolerances, delays caused by other contractors, and any other cause for which Seller is not directly responsible.


ANTI-BRIBERY CLAUSE The Customer will:

Comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including, but not limited to:

Local and national laws in the territories in which it operates.

The UK Bribery Act 2010.

The US Foreign Corrupt Practices Act 1977.

The UN Convention Against Corruption.

Comply with the Halma p l c  Group Code of Conduct relating to bribery and corruption which may be found on the Halma website (

Have in place its own policies and procedures to ensure compliance with this Clause.

Ensure that all parties with which it is associated or who are providing goods or services in connection with this Contract (including subcontractors, agents, consultants and other intermediaries) are aware of and comply with the requirements of this Clause.

Maintain complete and accurate records of all transactions and payments related to this Contract and, on reasonable request, disclose details of those transactions and payments to the Company.

On reasonable request confirm in writing to the Company that it has complied with the requirements of this Clause and, if so requested, allow the Company to verify this compliance by way of an audit of its records.

Immediately inform the Company if it suspects or becomes aware of any breach of this Clause by one of its employees, subcontractors, agents, consultants or other intermediaries and provide detailed information about the breach.